Combined Orders
If you are purchasing items from different product categories, we will charge you the highest “First Listing” rate among the product categories from which you are purchasing, PLUS the “Additional Listing” rate of the additional items you are purchasing. For example: if you purchase 1 helmet and 1 set of motorcycle brake pads, we will charge you $14.95 + $1.00 = $15.95.

Insurance
BrakePlanet offers FREE INSURANCE on all orders!

Conditions
Periodically, we offer a “Free Shipping” promotion for certain items. If your order qualifies for “Free Shipping”, handling charges may still apply. Please do not hesitate to contact us if you have additional questions regarding our shipping and handling policies.

Ground Shipping Services
Ground delivery times shown here are in addition to processing time, the estimated shipping times quoted, and any backorder delays.
Once an item is ready for shipment, normal ground service estimated regional delivery times are as follows:
  WESTERN - 2 to 4 business days*
  CENTRAL - 3 to 5 business days*
  EASTERN - 4 to 6 business days*

*Excludes weekends and holidays

IMPORTANT NOTICE:  Inspect condition of parts and correctness of size and application before attempting installation.
It is the responsibility of the customer/installer to verify the correctness of the size and application of all parts before installation.  Accordingly, please follow these guidelines when you receive your parts:

  Before opening the package, check for accuracy by matching the part number on the box with the part number on the invoice or packing slip. If it matches please proceed, otherwise contact us immediately.

  In the event the product needs to be returned, the box must be in good shape to return and restock.  Carefully open the box taking care not to damage the parts or the packaging and keep the box.

  Inspect the parts for apparent damage and missing items. If no apparent damage and missing items are found please proceed, otherwise contact us immediately.

Mock up or lay out the assembly of the item on a clean soft surface to avoid damage to the parts. Make sure the parts received are what you actually want before proceeding to install.  If unsure, contact us immediately.  Otherwise, once installation is attempted, the parts are no longer unused, uninstalled, and in resalable condition.


Q: How does the shipping process work?
A: Before we can ship, we process your order to verify availability of your product(s), shipping selections and credit card information. We will process your order within 1-2 business days and contact you if necessary.

All shipments of orders received on weekends go out starting on Monday, including priority shipments. All shipping time estimates are in business days. Ground Shipping is estimated to be 2-7 business days depending on your location.

If the item you order is out of stock or will be delayed, we will email you with an update on the status of your order. If a significant delay is anticipated, we will not proceed with order delayed fulfillment without your approval.


Q: How will you contact me regarding my order?
A: Immediately after you place an online order we'll send an automatically generated acknowledgement.

You will receive confirmation of shipment within 1-2 business days, or be notified of any delay at that time. Availability of items is subject to stock on hand and / or availability of items from manufacturers. Credit card transactions are subject to verification by issuing bank.


Q: What are the shipping areas? Are there any restrictions to shipping?
A: Orders can be shipped only to locations within the U.S., U.S. protectorates, and APO / FPO addresses. BrakePlanet ships to all 50 states using UPS and the U.S. Postal Service.

If your shipping address is a P.O. box, the U.S. Postal Service is required.

Shipping to Hawaii and / or Alaska may experience longer than usual delivery timeframes.

We also ship to U.S. Territories including American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands. Parcels sent to these locations must travel via USPS and may take longer than the 5-7 business days indicated in the shopping cart.

Parcels sent to APO / FPO addresses can only be sent via the United States Postal Service and can take 1 - 12 weeks to arrive.

[ top ]


Order Tracking


Q: How do I track my order?

If your order is shipped via UPS or USPS Priority Mail from our warehouse, you will receive a shipment confirmation email with specific shipping information - including your tracking number (except for APO / FPO shipments) and general order information. If you do not receive this information, please contact us for more options.

To track a FedEx Ground or Express shipment, please click on this link. This will take you to the FedEx website to see the status of your shipment. To return to this site, simply close or minimize the FedEx browser.

To track an USPS shipment, please click on this link. This will take you to the USPS website to see the status of your shipment. To return to this site, simply close or minimize the USPS browser.


To track an UPS shipment, please enter one or more Tracking Numbers in the form below. This will take you to the UPS website, which will allow you to see the status of your shipment(s). To return to this site, simply click the "Back" button on your UPS browser.

Our Commitment
We guarantee that we will send you the item that we describe. If in fact we did make a mistake by shipping you the wrong item due to a catalog or warehouse problem, we will rectify the situation.  At your discretion, we will ship you the correct item, or process a refund including shipping charges.  You have 30 days from receipt of your item to return it to us for a refund or an exchange.

No Restocking Fees
Unlike many companies, we do not charge restocking fees for returns or exchanges.

Shipping Charges
If we made a mistake, we will pay for shipping for returned items.  If you want an exchange, we also will pay to ship the corrected order.  However, if you ordered the wrong part number or decided to return the item for other reasons, then all shipping charges are your responsibility.

Return Instructions
Products that are defective may be returned at any time subject to the product warranty.  Returns for other than defects are accepted only within the first 30 days from receipt of your item.  Non-defective parts must be unused and in there original condition.  Parts must be returned in there original package. Parts must be accompanied by the original receipt or no credit will be issued.  Used parts will not be subject to return for credit.

All returns must be sent with the original order number and / or item number. Please also include your email address and / or phone number in case we have a question regarding your return. In addition, please include the reason for the return. All of this information is extremely important. Failure to include this information may delay or prevent us from properly processing your return.

After receiving and inspecting the returned merchandise, we will process your return / exchange request as quickly as possible. If an exchange is requested, we will process exchanges for a different item based upon availability. Please keep in mind that our inventory fluctuates rapidly and frequently we do not have all products available at all times.

For all other questions or concerns please contact us.

[ top ]